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SPAM Policy |
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SPAM Policy
Fierce Host has zero tolerance for UBE/UCE (unsolicited bulk
email/unsolicited commercial email). This policy protects our customers as
well as the internet community from the negative effects of "spam" related
activity. Fierce Host defines UBE/UCE as unsolicited broadcast or commercial
email that is sent to addresses that do not affirmatively and verifiably
request such material from that specific sender.
Our Policies:
1. Fierce Host customers, and customers of Fierce Host customers or any user
of bandwidth and/or services on our network (herein described as 'users')
are prohibited from sending UBE/UCE. Users may be asked to produce records
that verify that explicit affirmative permission was obtained from a
recipient before a mailing was sent. Fierce Host may consider the lack of
such proof of explicit affirmative permission of a questionable mailing UBE/UCE
at its sole discretion.
2. Fierce Host customers are prohibited from maintaining open mail relays on
their servers. Ignorance of the presence or operation of an open mail relay
is not and will not be considered an acceptable excuse for its (the open
mail relay) operation. Multiple infractions of this policy will result in a
discontinuation of service.
3. Fierce Host customers will be notified in the event that they may be
hosting sites listed as violators of the above policy. Again, failure to
rectify such situations may be cause for termination.
4. Fierce Host customers are prohibited from providing hosting services for
websites that have been included in UBE/UCE. Hosting includes, but is not
limited to, hosting website(s), providing DNS services as well as website
redirect services.
5. Valid complaints received by Fierce Host will be forwarded to customer
for a response and resolution. If within twenty-four (24) hours there is no
response, Fierce Host may block traffic to and from the IP address involved
in the UBE/UCE complaint until the problem is resolved and preventative
measures have been implemented to prevent the violation from recurring. All
users are responsible for maintaining a working email contact and updating
that information with Fierce Host when it changes.
6. If Fierce Host receives repeat complaints indicating that a problem has
not been resolved, Fierce Host reserves the right to suspend and/or cancel
any and all services provided to the user after a notification of no less
than two (2) hours.
To report an incidence of abuse, please report it to abuse@fiercehost.com.
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Contact
Fierce Host
Phone:
888.801.8404
Data
Center:
Fierce Host
- Web Hosting
Pittock
Internet Exchange
921 SW
Washington
Portland,
OR 97205
Mailing
Address:
Fierce Host
PO Box
33974
Portland,
OR 97292-3974
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